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How We Help Children and Families

At John Fletcher of Madeley Primary School pastoral support is a high priority and we aim to promote the wellbeing and self-esteem of each child. We want to inspire our children to see learning as a joy, a gateway to a successful future.

The Pastoral Support Team consists of a Pastoral Support Manager, Mrs Larkin and learning mentor Mrs Wattle, supported by our Head Teacher, Mrs Cross, and our SENDCos: Mrs Wust and Miss Brotherton.


Our pastoral team help pupils make the most of school life by breaking down barriers to learning. For the child, they are someone supportive to talk to, share successes or disappointments with, or to provide help with difficulties or worries.  They can also be the link between school and home, or with outside agencies. They deliver a tailored and flexible approach to meet the needs of those being mentored.

Our pastoral team meet with children and young people, usually outside of the classroom, either individually or in small groups in a planned and structured way.


What can the pastoral team help with?

  • Settling into a new school
  • Friendship issues
  • Problems on the playground
  • Coping with illness
  • Any form of bullying (including cyber bullying)
  • Controlling emotions
  • Social skills
  • Family breakdown
  • Unstable or difficult family circumstances
  • Changes in home life
  • The loss of a loved one
  • Self-esteem or confidence issues
  • Worries or concerns about transferring from primary to secondary school
  • Anything else causing a child to worry

The Pastoral Support Team are also members of John Fletcher of Madeley Primary School Safeguarding Team, supporting the Head Teacher in matters relating to children’s welfare and child protection concerns.

You can contact any member of the Pastoral team by contacting the school office on 01952 388188.

Resources to Help You

Parenting support Information – Family Connect (familyconnecttelford.co.uk)

This Parenting Support Section is a guide for parents and carers of children and young people in Telford and Wrekin. It will give you practical advice and guidance to help you in the most important role of being a parent.  Telford & Wrekin Council and its partners are committed to ensuring children are able to achieve their very best. This section covers many aspects of parenting, plus local services and activities and contacts for further information, advice and help.

Being a parent is one of the most difficult tasks there is. Most parents need help from time to time and this guidance is designed to be a useful and practical tool for parents, carers and professionals.

Browse through the links below or alternatively download the parenting handbook.

0 – 5 years old

Accident prevention

Adolescence and puberty

Alcohol abuse

Anti-social behaviour

Building good behaviour


Child abuse and neglect

Child sexual exploitation

Children with a disability

Domestic abuse/violence


Family Group Conference (FGC)

Loss and bereavement

Missing from home

Oral health

Parent contracts and orders

Positive parenting and self-esteem

Safety online

Separation and divorce

Sexual health


Stress and anxiety (parent)

Stress and anxiety (child)

Substance misuse

Talking with teenagers

Teenage pregnancy

Young people in shape

Worried about a child